2022-25330 – DT IT Workplace Service Manager

  • CDI
  • N’importe où
  • Publié il y a 2 mois

Regular/Temporary : Regular
Position description :

STMicroelectronics (Malta) Ltd. is seeking to recruit a DT IT Workplace Service Manager to join the DTIT Department.
The selected shall be reporting to the Regional Infrastructure Managed Services Manager.

Duties & Responsibilities

The responsibilities include, but are not limited to:
Providing the link among Company projects and programs, internal customers, IT resources and solution and external subcontractors running Telecom and Workplace Managed Services and Solutions.
Ensuring our ST colleagues are being effectively supported and to be able to work anywhere.
Ensuring that ST third parties agreed targets (SLO/SLA) and conditions are met over the site(s) under responsibility on behalf of  Infrastructure & Service Management organization.

The workplace service manager, with a strong focus on customer is also responsible for, PC and printers fleet management, Service Improvement initiatives, vendor performance management.

Skills & Qualifications

The ideal candidate shall:
Hold a Bachelor’s/Master’s degree preferably on Computer Science.
Possess Technical skills and knowledge of infrastructure, telecom and workplace services and solutions, office automation tools, smart mobile devices and unified communication tools.
Have the ability to achieve and to maintain contractual KPIs at targeted level (SLA, other KPIs)
Possess excellent organizational skills with the ability to manage multiple priorities and deadlines.
Have professional behavior.
Be results oriented, problem solving, end users oriented.
Be keen to take responsibilities, open minded.
Have a good attitude in dealing with issues and requests from top managers.
Have experience in Project management and able to manage / deal with subcontractors.

Education level required : 4 – Bachelor degree
Language / Level :
English : 2- Business fluent
Language / Level :
Maltese : 3- Advanced
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