Regular/Temporary : Regular
Position description :
As Field Quality Support you will manage any customer Quality topics and address it to resolution to maximize Customer Satisfaction, quality improvements and process optimization to achieve quality targets, fulfilling customer needs for assigned products families and for EMEA locations, build trust and set forth new biz opportunities for the company.
The function is the quality interface with customer and company organizations at any level.
Set up key and sustainable relationships with customer addressing all quality related issues and being the first interface at quality level.
Schedule and lead quality review meetings with the customers at any level providing accurate documentation and measures and ensures the deployment and follow-up of defined actions
Identify customer quality alerts or/and excursion and reacts accordingly.
Capture and review key process indicators (PPM, cycle time, failure rate analysis, ranking, etc.). Define action plan and corrective actions in cooperation with Divisions ensuring their deployment and professional follow-up in a timely manner.
Plan, support and follow up external Customer audits in full compliancy with company policy.
Actively drive Quality Improvement Programs to ensure a continuous improvement of the quality figures based on quality gap analysis
Support new business generation reducing service concerns and support Sales and Marketing functions on the quality aspects
Manage post sales non-conformity and promote Excursion eradication
Manage PCNs at customer level, with notification, documentation check, escalation, meetings.
Deploy within the company of customer quality requirements and expectations through internal and external periodic reviews
All these activities should be conducted in a professional and timely manner in accordance to ST procedures and customer requirements
Fluent English (writing, speaking and listening)
Flexibility to perform frequent business trip
Effective communication skills
Flexibility, Mobility, Teamwork & Cooperation
Problem Solving Metho. & Tools, goal oriented and Decision making
Working in an international & intercultural environment
Knowledge on Quality and reliability requirements in Automotive
Skill in Data Analysis and Synthesis
Attitude to relations with internal and external customers,
Able to work independently and under regular customer pressure
knowledge on ST Quality Policies & Procedures
Minimum 3-5 Years of work experience
Education level required : 5 – Master degree